Refund Policy

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, in its original condition, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

To initiate a return, contact us at shineformee96@gmail.com. Returns must be sent to the following address:

Timor House, BN2 8BT, United Kingdom

Once your return is accepted, we will provide you with a return shipping label and instructions. Items sent back without prior approval will not be accepted.

For any return-related inquiries, email us at shineformee96@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g., beauty and hygiene items)
  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns for sale items or gift cards. If you are unsure about the return eligibility of your item, please contact us before making a purchase.

Exchanges

To receive a different item, return the original item first. Once your return is approved, you may place a separate order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason, without justification. The item must meet the same return conditions as stated above.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at shineformee96@gmail.com for assistance.